Terms & Conditions

The following terms and conditions govern all use of this website and all content and services available at or through this website (herein referred to as the "Services"). Mindbound Services are owned and operated by Mindbound Creatives Private Limited ("Mindbound"). The Services offered are subject to your acceptance, without modification, of all the terms and conditions contained herein and all other rules and policies and other procedures that may be published from time to time on this website by Mindbound (collectively referred to as the "Agreement").


Please read this Agreement carefully before further using our website or ordering services. By accessing and using our website or by ordering Services, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all of the terms and conditions then you may not access the website or use our Services. If these terms and conditions are considered an offer by Mindbound, acceptance is expressly limited to these terms. The Services are only available to individuals who are at least 18 years old.


- We have the rights to deny our services to anyone who doesn't agree to the terms

- Contact us if you have concerns or questions using our contact form.


You hereby accept the following:

No Violation of Laws: You agree that you will not, in connection with your use of the Services, violate any applicable law or regulation. Without limiting the foregoing, you agree that you will not make available through Mindbound, mindbound.in, or our Services, any material or information that infringes any copyright, trademark, patent, trade secret, or other rights of any party (including rights of privacy or publicity).


Misuse of Services: You may not connect to or use the Services in any way not expressly permitted by this Agreement. Without limiting the foregoing, you agree that you will not (a) institute, assist, or become involved in any type of attack, including without limitation denial of service attacks, upon our website or otherwise attempt to disrupt the Services or any other person's use of the Service; or (b) attempt to gain unauthorized access to mindbound.in or Mindbound Services, Accounts registered to other persons or the computer systems or networks connected to the Services.


Changes: Mindbound reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes. Mindbound may also, in the future, offer new services and/or features through Mindbound.in and the Services (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.


Links to Other Websites: We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and web pages to which this website links, and that link to this website. Mindbound does not have any control over external websites and web pages, and is not responsible for their contents or their use. By linking to an external website or webpage, Mindbound does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, trojan horses, and other harmful or destructive content. Mindbound disclaims any responsibility for any harm resulting from your use of external websites and web pages.


Intellectual Property: This Agreement does not transfer from Mindbound to you any Mindbound or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Mindbound. Mindbound, Services, mindbound.in, the Mindbound logo, and all other trademarks, service marks, graphics and logos used in connection with Mindbound.in, or the Services are copyright, trademarks or registered trademarks of Mindbound or Mindbound’s licensors. Your use of the Services grants you no right or license to reproduce or otherwise use any Mindbound or third-party trademarks.


Termination: Both the parties can terminate the Agreement with a one month prior notice. Any amount paid until that is non refundable.

Disclaimer of Warranties: The Services are provided “as is”. Mindbound and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Mindbound nor its suppliers and licensors, makes any warranty that the Services or mindbound.in will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Services and mindbound.in at your own discretion and risk.


Limitation of Liability: In no event will Mindbound, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data. Mindbound shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.


General Representation and Warranty: You represent and warrant that your use of the Services will be in strict accordance with our Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from India or the country in which you reside).


Indemnification: You agree to indemnify and hold harmless Mindbound, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Services or Mindbound, including but not limited to your violation of this Agreement.


Miscellaneous: This Agreement constitutes the entire agreement between Mindbound and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Mindbound, or by the posting by Mindbound of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Services will be governed by the laws of the Constitution of India. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. Mindbound may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.


The following terms are incorporated by reference:


Video Production Terms:

The following terms of service (hereafter referred to as "Terms") apply when contracting Mindbound to perform video production services (herein referred to as the “Services”) for you, or the entity that you represent. The Services are provided by Mindbound Creatives Private Limited (“Mindbound”) and are subject to your acceptance, without modification, of the Terms and all other rules and policies that may be included by reference.


Notice of Terms:

The Services herein are made only available for lawful purposes, to persons at least 18 years of age. You may only contract Services if you are able to form a binding contract with Mindbound and are not a person barred from receiving Services under the laws of the India or other applicable jurisdictions. If you are accepting these terms on behalf of an organization, company, government, or other legal entity, you represent and warrant that you are authorized to do so. You may only contract video production services from Mindbound after accepting these Terms, and only in compliance with all applicable local, state, national, and international laws, rules and regulations.


Please read this Agreement carefully before contracting Services. By placing an order via telephone, our website, in person, or by any ordering mechanism developed in the future, you agree to become bound by the Terms of this Agreement. If you do not accept all of the Terms, without modification, then you may not contract video production services from Mindbound. If these Terms are to be considered an offer by Mindbound, acceptance is expressly limited to these Terms.


Contract Services: Mindbound is contracted at your directive; therefore, you acknowledge and understand that you alone are responsible for the images and audio Mindbound records on video. You represent and warrant that you have the authority to record video and audio at your event, venue or location at the time described.


Audio & Video Laws: You are responsible for notifying (i) the event, venue or location, (ii) attendees and guests, (iii) the proper authorities, owners, government officials, agents or representatives and (iv) any other applicable parties that you will be recording video with audio at your event, venue or location. You will ensure that by contracting Mindbound to record video and audio at your event, venue or location, both you and Mindbound are complying with all applicable local, state and Indian laws. If there are any actors or models involves, Mindbound will take care of hiring them for an extra cost.


Copyright & Sharing: You are the sole copyright holder for all video and audio we record. However, since Mindbound is all about sharing video, we need certain rights from you to help you share your video. You hereby grant Mindbound a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any video and audio we record on your behalf in connection with the services we provide to you.


Cross-promotion & Portfolio: Unless you've explicitly requested a Non-Disclosure Agreement ("NDA") option, you hereby grant Mindbound a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use the video and/or audio we record in portfolio, in promotion or for other marketing purposes.


Delivery & Specifications: Your videos will be delivered in a digital format through email. A personal link will be emailed to your email address, allowing you to view and download copies of your videos. Mindbound doesn’t have any obligations to store the videos more than 7 days.


Please read over and familiarize yourself with these sales policies prior to contracting Mindbound.


Accepting Orders: Form submissions are subject to approval. A Request for Service via our Online Form is not automatically approved, and IS NOT A GUARANTEE of price or availability. All Requests for Service must be manually reviewed, and may only be accepted by our personnel. Once a Request for Service has been approved, we will drop you an email confirmation and issue an invoice accordingly.


Refusing Contracts: We reserve the right to deny any "Request for Service" made for any reason. You understand that due to market conditions, namely supply and demand constraints on the availability of our service, we may waitlist your order if it does not meet a certain financial amount threshold.


Payment Policies:

If the scope of the work changes the price will also change accordingly. 

Mindbound follows different kinds of payment policies as per the budget i.e. one-time payment, split payment, subscription plan and installment plans. 

One Time Payment: A payment plan where we take 100% of the amount before starting the work. This method of payment is for budget below than INR 30,000 excluding taxes. 

Split Payments. A 50% / 50% split payment plan is available upon request for budget more than INR 30,000 excluding taxes. Mindbound shall not assign resources to the project until the initial payment amount which may also affect the deadline.

Invoice amount more than 1,50,000 excluding tax is applicable for installment plans. The exact duration of the installment shall be decided as per the exact amount. Mindbound shall not transfer all the rights of the video until the total amount is paid.

Mindbound shall present the videos with a watermark for review and feedback. The video without a watermark shall be sent after the final payment. 

Late fees of 10% applicable on the basic amount if the invoice is paid after the due date.

There are no discounts and/or offers unless it is mentioned in the specific contract. 


Sale Terms:

Schedule Changes: All schedule changes, however small, are subject to an INR 5000 + GST schedule change fee. Please know, that schedule changes may be incompatible with our availability — in which case our normal cancellation policy applies.


Cancellations: All cancellations must be made at least 7 days prior to filming, any cancellation thereafter will be considered a forfeiture of the full amount.


Cancellation Fee: By contracting Services from Mindbound, we reserve equipment, videographers and other resources for your shooting or video production and reduce our availability for other customers. There is a 100% cancellation fee when cancelling within 7 days of the film date.


Upon Arrival: Once our videographers arrive to your specified location, at your specified time, your order cannot be cancelled, shortened, or refunded in whole or in part.


Refunds: Services are not refundable once performed. We are only able to refund 50% of the order total when (A) services have not yet been performed AND (B) your order has been cancelled with at least 7 day advance notice of the scheduled film date. Please note, we reserve our resources for accepted / paid orders, and actively refuse other customer orders during reserved times. This policy prevents overbooking.


Acts of God: Mindbound may terminate this Agreement and suspend fulfilment of all Services, in whole or in part, in the event of acts of God beyond our control, including war, government regulation, terrorism, natural disasters, strikes, civil disorder, curtailment of transportation, or similar emergency beyond our control, making it impossible, illegal, or commercially inadvisable, or which materially affects our ability to perform our obligations under this Agreement in whole or in part. We may terminate this Agreement, cancel any order, or suspend Services without liability for any one or more of such occurrences listed above or similar, upon notice to you within ten (10) days of such occurrence.


Code of Ethics: Customer satisfaction, privacy, abiding by the law, being respectful, and great service are all important to us. Our videographers, editors, and video production professionals subscribe to this code of ethics upon being hired, and are routinely refreshed during their employment.


Videographer Code of Ethics:

Achieve the highest quality of work at all times.


Always maintain a cooperative, helpful and positive attitude.


Always be accurate and honest in the representation of people on camera.


Document — Never intentionally alter or influence events during filming.


Do not accept gifts or compensation from others.


Only film lawfully, and respect the privacy of others.


If an individual does not wish to be on video, avoid them.


Be awesome to customers, and thankful for them.


Safety Policy:

We take the safety, health and general well-being of our videographers very seriously and ask that customers respect these safety standards. Please note, that videographers may refuse to perform an action if it endangers them or the equipment.


Videographer Safety Policy:

No filming outdoors during rain, extreme fog, or thunderstorms.


We cannot film within 1 feet of open bodies of water. unless contracted accordingly.


We cannot bring equipment onto open-roof (i.e., not fully enclosed.) boats.


We cannot walk backward, or run while handling cameras.


We cannot go onto roofs or scaffolds lacking guard rails.


We cannot climb ladders, but may go upstairs while operating cameras.


We will not enter homes, offices, or premises that are unsafe or hazardous.


Videographers will flee to safety during nearby fights, riots, or crimes in action.


Videographers will leave if they become threatened or feel unsafe.


Videographers will leave if there are unlawful activities taking places.


Videographers may refuse any customer request or action if, in their sole discretion, they feel such request or action would endanger themselves, equipment or is unlawful.


Storage Policy:

Our videography service involves the archival, storage, and delivery of customer videos. These terms outline our policies and obligations for storing customer videos on our servers.


Archival Policy:

Original camera footage is stored for 30 days post-production. We may, at our sole discretion, store this content indefinitely, but have no obligation to you to store it beyond the 30th day after filming. If you require the original footage, you should notify us prior to filming.


The compressed original footage is stored for 90 days post-production. We may, at our sole discretion, store this content indefinitely, but have no obligation to you to store it beyond 90 days after filming. We recommend that all customers make backup copies of their videos.


Storage Policy:

Restricted Employee Access. We take great care to protect customer videos from being accessed by employees. Generally, employees may only access your videos on a need to know basis, to comply with legal requests, or to perform services that you have explicitly contracted or asked us to perform.

Backups. We may backup videos, internally or offsite, but have no obligation to do so.


Waitlisting Orders:

Due to high demand, we may have to waitlist your order. This policy describes Mindbound's official procedure for waitlisting orders due to supply and demand constraints. By using our service, you agree to these terms.


Unsolicited Ideas:

Mindbound and its employees do not accept or consider unsolicited ideas, including suggestions, proposals, original artwork, or ideas for new products, new promotions, new advertising campaigns, new or improved products and services, feature enhancements, processes, materials, new product names, marketing plans or any other idea (collectively referred to as “Submissions”) in any form. This policy is to avoid potential misunderstandings or disputes when Mindbound products, services, features, or marketing strategies might seem similar, or even identical to, ideas submitted to Mindbound. 

Terms of Idea Submissions:

You agree that: (1) Mindbound has no obligation to keep Submissions confidential; (2) that Mindbound shall have no obligation to review the Submission; (3) Mindbound may redistribute the Submission, in whole or in part, including their contents, for any purpose and in any way; (4) your Submission and contents therein will automatically become the property of Mindbound, without any compensation to you.


Regarding Feedback/Amendments:

Mindbound will send you the link on the review tool which you can use to submit your feedback. Any feedback except in written form isn’t applicable.

The numbers of specific corrections are limited unless mentioned in the specific contract. After that each draft is chargeable.


Mindbound Trademark and Brand Usage:

This policy is for Mindbound licensees, authorized resellers, developers, customers, and any other party wishing to use Mindbound’s service marks, trademarks or images in promotional, advertising, instruction, reference materials, or on their website, products, packaging, or labels.


If you are a licensee and you have been provided special brand usage guidelines with your license agreement, please follow those guidelines. If your license agreement does not provide brand usage guidelines, use these guidelines.


This policy is designed to help you use our brand and assets, including our logo and trademarks, without having to negotiate a separate agreement with Mindbound. If you would like to use our logo, service marks, or trademarks in a way that is not covered by this document, you absolutely must contact us with the intended use and any accompanying visuals.


Reporting Misuse:

Mindbound service marks, trade names, and trade dress are valuable intellectual property assets. We take the misuse, abuse, and harm of our trademarks seriously.

Get your video marketing questions answered.